Purchasing Policy
Customer Satisfaction
Customer satisfaction is our priority at Matt Smith Canine. In the event that you are not entirely satisfied with your purchase, we ask that you contact us as soon as possible, explaining your concerns.
We are committed to resolving any concerns you may have about our products, and endeavour to resolve issues swiftly.
Ordering Products
Products online are available to order when in stock. Stock is updated daily.
Bulk buy discounts are applied automatically at the point of sale.
Repeat orders by agreement only.
Payment
All major debit and credit cards accepted at the point of sale.
We offer no credit or direct debit facility.
Repeat orders can be invoiced upon agreement.
RETURN & EXCHANGE POLICY
Unfortunately due to the product type a straight forward return and exchange is not always possible.
Each concern will be addressed and dealt with on a case by case basis.